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Privacy Policy

Privacy

We do not store credit card details nor do we share customer details with any 3rd party.
This website will only ask for the essential details necessary to the  processing and delivery of your order.

Security

We are committed to ensuring that your information is secure. Our website uses sercurity to make sure the details you enter on our site are safe. Our payment system uses PayPal, one of the most trusted online transaction companies. At Silverbasket we never get to see your card details.

Shipping

All Silver Basket items will be sent out to you free of charge.  It usually takes 2-4 working days, unless otherwise stated, to receive your parcel.  Larger animals will take longer to arrive as each one is crafted to order.

Your order will usually take one day to process and pack and then it is sent straight to your door. We send Silver Basket items by either recorded Royal Mail or by next day courier. All shipments will require a signature on delivery and usually cannot be left with a neighbour.

We email all customers on the day the order leaves so that  you can plan your time around the postman. 

Returns

We offer a 100% Customer Satisfaction Guarantee. All animals below £195.00 can be returned for a full refund. However, it is essential  that you return the item in a condition suitable for re-sale. (Please include all original documents and packaging). To receive a refund it is essential  that you notify us by email within seven working days of receiving your goods.  We will  email you once the product arrives safely with us and will then process your return promptly. Your money will be returned to your card or PayPal account  within the following 3 working days.

Animals that are custom made for you  (requiring 2-4 weeks manufacture time) can only be refunded on return if there is a manufacturing fault with the item.

Receipts & VAT

When you make an order you will receive a full receipt by email.  Silver Basket is not VAT registerd so your order will not include a VAT element to your purchase price.

We believe in 'traditional' customer service and are here to help at all times.